Get Your Cow Chips Together, Moo.com
Update: Moo.com reached out to me and offered to print the cards a third time. They explained that the PDF had embedded fonts but hadn't been converted to outlines, and this caused the poor quality. They've converted the text to outlines and are reprinting. I'll post again with the results.
I ordered some cards from Moo.com in February. When they arrived I wasn't happy with the print quality but they were good enough to give out at SXSW so I let it slide. Last week I needed a new batch of business cards so I contacted Moo support, described the problem and asked if I could hope for anything better if I ordered more cards.
The very helpful support person said the issue was that I had used a PNG image file for the back of my cards, albeit a 300dpi PNG, and they would be happy to reprint the cards for free if I would send them a vector image for the card backs.
I did. Moo reprinted the cards. They're still embarrassingly low-quality so I'm taking my business elsewhere.
Here's a close-up picture of what you can expect when sending Moo a high-resolution bitmap or a vector image for the back of your business cards:
Here's a shot of the PDF I sent them:
I don't know what the problem is, but I'm no longer recommending Moo.com to friends, and will be finding a quality print shop instead.
